Have Fun. Be Safe.

HAVE FUN. BE SAFE.™ COVID-19 GUEST PROTOCOLS

Last updated 1 May 2024

Effective immediately, we are making it easier for all guests, irrespective of vaccination status, to sail on cruises of any length from Australia. Proof of vaccination, pre-cruise testing, and application for a vaccine exemption are no longer required. Reservations are now confirmed for all guests, including for those awaiting a vaccine exemption.

Guests who have symptoms of respiratory illness within 5 days of embarkation should test for COVID-19. If you receive a positive result, you will not be able to travel. Please contact our customer service team at 13 31 94.

We remain unwavering in our commitment to the well-being and safety of our guests, crew, and the communities we visit. Looking ahead, we will continue to abide by our strict and robust hygiene standards, whilst closely collaborating with relevant health authorities.

testing

BOOKING

Before finalising travel plans, guests need to carefully review our Have Fun. Be Safe. Protocols below and the  NSW Health Fact Sheet for Cruises Departing or Entering NSW or the QLD COVID-19 Information for the Cruise Industry to understand their obligations to comply with health requirements.

vaccine

VACCINES & VACCINE EXEMPTIONS (UPDATED 29 AUGUST 2023)

Carnival Cruise Line has welcomed the decision to lift all government mandated COVID restrictions for guests in Australia. These changes will be effective immediately across all Carnival Cruise Line operations.

Although vaccines are not required, we encourage all guests, 5 years of age and older, to be up to date with their COVID-19 vaccines, when eligible, and carry proof of vaccination.

Australian public health authorities also strongly recommend all cruise ship guests receive an annual influenza vaccination at least two weeks before the start of their cruise.

health screening

ENHANCED HEALTH SCREENINGS

At embarkation:
We will refer anyone with signs and symptoms of illness, or who are identified at-risk, for additional medical screening before allowing them to board. Guests will be seen by medical personnel and boarding will be approved at their discretion.

Any guest who is denied boarding by medical personnel will not be able to cruise and are recommended to seek reimbursement through their Travel Insurance provider.

During the cruise:
Secondary screenings (and health checks throughout the cruise) will be performed, if necessary, at the cost of the guest.

QUARANTINE

We have implemented a comprehensive set of protocols with the best interests of the health and safety of our guests, crew, and the destinations we serve as our number one priority. Even with our multi-layered protocols in place, there may be infectious illness cases during your cruise. Our ships' medical centres have capabilities for diagnosis and testing. It is important that you are aware of the following information:

Any guests exhibiting symptoms of illness are encouraged to go to our medical centre. Guests who are diagnosed with contagious illnesses may be required to move to an isolation stateroom until our medical team determines if it is safe to resume cruise activities.

onboard

HEALTHY ONBOARD ENVIRONMENT

Please help us maintain a healthy onboard environment by using the hand-washing sinks and hand sanitiser dispensers at venue entrances and in high-traffic areas throughout the ship. We will also need guests to follow our guidance about the ways to stay healthy onboard and when ashore, through daily programming, entertainment systems, announcements, in-stateroom literature, and the Carnival HUB App.

masks physical distancing

MASKS AND PHYSICAL DISTANCING

Masks are not required on board during your cruise. However, we recommend guests wear masks in public indoor spaces, outdoors when in large congregate events if they’re feeling unwell or exhibiting symptoms of illness.

destination requirements

GOING ASHORE

In Australia, all guests, irrespective of vaccination status, may go ashore to enjoy a Carnival tour or independent sightseeing.

We will be following the health protocols for every port we visit, which are under the control of local authorities and subject to change without prior notice. All guests, regardless of vaccination status, must come prepared to follow local guidance pertaining to mask wearing, physical distancing, testing/health screenings, etc. Since destination health protocols continue to evolve, the most up-to-date information will be provided in a stateroom advisory.

Itinerary Adjustments

Should it be necessary to cancel any or multiple ports, we will do our best to find alternative destinations. However, if we are unsuccessful in doing so, there will be no compensation for missed ports, beyond a refund of any pre-purchased Carnival shore excursions.

Travel Insurance

We strongly recommend you purchase comprehensive international travel insurance that has cruise coverage. Certain ports of call may impose a requirement that you hold travel insurance if you are medically disembarked from the ship. International medical and repatriation costs can be high and are outside the scope of Australian Medicare.

NOTE: For cruises to the South Pacific that visits New Caledonia (Noumea or Lifou):

Passport Requirements

A passport is mandatory for all guests (including infants) for this voyage. Passports must be valid for at least 6 months after the cruise ends.

Visa Requirements

Depending on your nationality, specific travel documentation may be required to enter Fiji, even if you remain on board during the visit. Citizens of Australia, New Zealand, U.S.A, and most other countries do not require a Fijian visa. Please contact the appropriate embassy or consulate for Fiji to determine if your nationality requires one.

Mandatory Travel Insurance

To comply with destination requirements, all guests must present proof of medical travel insurance coverage for the duration of the voyage at time of check-in. The plan must include coverage for cruise, medical emergencies, repatriations, etc.

While we will do our best to provide you with as much information as possible, you should always ensure that you follow all travel and documentation requirements for this cruise. Unfortunately, guests who do not have the required documentation will not be able to sail and no compensation will be provided.